fb005 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") applies to all personal information collected and processed by fb005 ("we", "us", "our", "the Company") in connection with your use of the fb005 online gaming platform, available at fb005.vip and all associated mobile interfaces and subdomains.

By registering an account on fb005, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is incorporated by reference into the fb005 Terms and Conditions.

fb005 acts as the data controller for personal information collected through the platform. Certain service providers who support platform operations (such as KYC verification providers and payment processors) may act as data processors on our behalf, subject to data processing agreements that require them to handle your information in accordance with this Policy and applicable Philippine law.

2. Personal Data We Collect

fb005 collects personal data in the following categories depending on the nature of your interaction with the platform:

fb005 does not intentionally collect sensitive personal information such as biometric data, health information, or political affiliations. Where government-issued ID documents are collected for KYC purposes, they are processed solely for identity verification and are not retained beyond the period necessary for that purpose.

3. How We Use Your Personal Data

fb005 uses your personal data for the following specific purposes:

1. Account management – creating, maintaining, and securing your fb005 account
2. Identity verification – confirming your age (21+ requirement), identity, and eligibility to play
3. Transaction processing – executing deposits, withdrawals, and bonus awards
4. Regulatory compliance – meeting PAGCOR reporting obligations and Anti-Money Laundering Council (AMLC) requirements under the AMLA
5. Fraud prevention – detecting and preventing fraudulent, abusive, or illegal use of the platform
6. Customer support – responding to enquiries and resolving account, payment, or gameplay issues
7. Responsible gaming – monitoring play patterns to identify potential problem gambling behaviour and applying player protection measures
8. Platform improvement – analysing aggregate usage data to improve game selection, performance, and user experience
9. Marketing communications – sending promotional offers and updates to players who have opted in (opt-out available at any time)

fb005 will not use your personal data for any purpose materially different from those listed above without obtaining your express consent or where otherwise permitted by law.

4. Legal Basis for Processing

fb005 processes your personal data on the following legal grounds as recognised under the Philippine Data Privacy Act of 2012:

• Contractual necessity – processing required to perform the services you have contracted for by registering on fb005
• Legal obligation – processing required to comply with PAGCOR regulations, AMLC reporting, and other applicable Philippine law
• Legitimate interests – fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights
• Consent – for direct marketing communications and any processing that falls outside the above categories, where we have obtained your express consent

5. Data Sharing and Disclosure

fb005 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment processors – GCash, Maya, BDO, BPI, Metrobank, and other payment partners for transaction processing
• KYC and identity verification providers – for age and identity verification during account registration or withdrawal
• Game providers – licensed game studios receive session tokens and wager data necessary to operate games; they do not receive full identity or financial data
• Fraud and security providers – specialist third parties who assist fb005 in detecting and preventing fraudulent activity
• Regulatory authorities – PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, and other competent Philippine authorities, where required by law
• Legal and professional advisers – lawyers, auditors, and other advisers bound by professional confidentiality obligations

Any third party receiving personal data on behalf of fb005 is required to process it only for the specified purpose, under terms no less protective than this Policy, and in compliance with the Data Privacy Act of 2012.

6. Cookies and Tracking Technologies

fb005 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access fb005.vip. We use the following types:

• Essential cookies – required for the platform to function (login sessions, security tokens, cart state). These cannot be disabled without preventing platform use.
• Analytics cookies – collect anonymised usage data (page views, session duration, error events) to help us improve the platform. No personally identifiable information is included in analytics data.
• Preference cookies – remember your settings such as language preference and game lobby view.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play or make transactions on fb005, but may affect certain personalisation features.

7. Data Security

fb005 implements technical and organisational security measures commensurate with the sensitivity of the personal data we hold. These include:

• 256-bit TLS/SSL encryption for all data in transit between your device and fb005 servers
• Encryption at rest for sensitive personal and financial data stored on fb005 infrastructure
• Password storage using industry-standard one-way hashing with salting (plaintext passwords are never stored)
• Role-based access controls ensuring that only authorised personnel access personal data on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response procedures aligned with National Privacy Commission notification requirements

Despite these measures, no digital platform can guarantee absolute security. In the event of a personal data breach that is likely to result in serious harm to affected individuals, fb005 will notify the National Privacy Commission and affected players in accordance with the timelines required by the Data Privacy Act of 2012 and its implementing rules.

8. Data Retention

fb005 retains your personal data for the following periods:

• Account and identity data – retained for the duration of your account and for five (5) years following permanent account closure, as required by applicable PAGCOR and AMLC regulations
• Transaction records – retained for a minimum of five (5) years from the date of each transaction in compliance with Anti-Money Laundering Council record-keeping obligations
• Support communications – retained for two (2) years from the date of the last communication unless a dispute is ongoing
• Gaming activity data – retained for three (3) years from the date of activity for responsible gaming monitoring purposes
• Technical and log data – retained for twelve (12) months for security and fraud investigation purposes

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by fb005:

10. Children and Minors

The fb005 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law applicable to online casino and sports betting services. fb005 does not knowingly collect personal data from persons under the age of 21.

If we become aware that a registered account is held by or on behalf of a person under 21, we will immediately suspend the account, conduct verification, and where confirmed, permanently close the account and return any genuine deposited funds subject to applicable withholding requirements. Any winnings generated by an underage account will be forfeited.

If you believe a minor has registered an account on fb005, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Services and Links

The fb005 platform integrates with third-party services including game providers, payment gateways, and analytics tools. These third parties may collect certain technical data (such as session tokens or transaction references) independently of fb005, in accordance with their own privacy policies.

fb005 is not responsible for the privacy practices of third-party service providers operating on the platform, but we require all such providers to enter into data processing agreements committing them to standards equivalent to those in this Policy and compliant with the Data Privacy Act of 2012.

12. Changes to This Privacy Policy

fb005 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via platform notification or email prior to taking effect.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this Policy periodically. Continued use of the fb005 platform after the effective date of a revised Policy constitutes your acceptance of the changes.

13. Contact and Data Protection Officer

For any enquiries, requests, or complaints regarding the handling of your personal data by fb005, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat widget on fb005.vip
• Email: [email protected]

We aim to respond to all data subject requests within fifteen (15) working days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.